Frequently Asked Questions
Here are the questions that we get most about our hairpin legs. If you need help with anything else, email us at email@example.com
What hairpin legs should I get?
What size legs should I get for my table, bench, desk, etc.?
How long will it take to receive my order?
As soon as your order comes in, we'll get to work and hand make it to help guarantee quality. Each order is handcrafted in the USA and we are currently shipping our products in approximately 5-10 business days for.
As soon as we ship, we'll automatically send you a tracking number.
Are your hairpin legs good quality?
We sure think so and think you will too. Hairpin legs made from our American milled, cold-rolled, and recycled steel are built to last.
You really offer a Lifetime Guarantee?
We sure do! Now, here's the thing, if you are caught taking pictures of running over your legs with a tank (like this one
), and intentionally trying to destroy them, it's hard for us to honor that. But yeah, for pretty much anything that's not intentionally destroying them, drop us a line
and we'll get you sorted out. And for those of you that want the legal speak, specifics... here you go... We offer a comprehensive lifetime warranty on all of our products for welds and structural integrity throughout the product's lifetime that is valid for the original customer. We do not warrant product finishes including clear coat, powder coating or other finishes.
Do you really only do one thing - make hairpin legs?
That's it... well, that's all it used to be, but customers kept asking us to make some more metal goods, so we obliged. That said, we started doing projects for ourselves and decided that we wanted to share great quality hairpin legs for makers, couples, singles, workers, families, and all sorts of people that are creating their own unique items. In 2017 we started offering shelf brackets as well as floating desk brackets that you can't get anywhere else! And now, we offer more metal table legs to support DIY'ers, Makers, commercial accounts, and other customers alike.
How do you measure the height of your hairpin legs?
Our hairpin legs are all angled from the weld point to the "pointy end of the baseplate" that attaches to furniture/wood slab, etc. There is no outward "splay" for the bottom of the leg. Meaning you can mount your leg right up to the corner of a table if you'd like. We account for the angle on all of our hairpin table legs, so you can rest assured that if you order a 28" hairpin leg, it is 28" tall from the top of the baseplate to the bottom of the bend in the leg.
Wait, what about rust?
With raw steel, surface rust is always a possibility. Since we use raw, rolled steel we ship our raw products with a rust-resistant coating to keep them looking good for you in transit. Once you receive the hairpin legs, shelf brackets, or other raw steel metal table legs, we recommend applying a clear sealer or wax to keep them looking good. Also, the raw steel items are not intended for outdoor uses. For those, the best bet would be powder coated or clear coated.
What are your hairpin leg mounting plate dimensions?
We use L-shaped base plates for our legs. Each has 4 holes drilled to use for attachments. Full details on the brackets are in the image below:
What about screw sizes?
We ship a set of screws with each of our hairpin legs to get you started. They are ##8-11 x 1-1/4" Phillips Pan Head Coarse Thread Black Phosphate/Wax Screws. These won't work for every application, but they'll get you started.
Do you do any custom height orders?
We're open to doing custom sizes as well and have done it for a lot of customers around the world. Shoot us a note at and we'll get back to you right away to see if we can help out. We offer the largest selection of product heights from 4" - 40" tall hairpin legs.
What is your return policy?
We make it super simple for you and stand by our products. No Hassle Returns. Click here to start a return.
If you're here, that must mean you're a customer of ours and we'd like to say Thank you! We truly appreciate it.
As a company that focuses on creating custom sizes and that manufactures to your specification, returns can get a little tricky. Over the years we've tried to offer partial refunds, returns, and cancellations. However, we've found that to be taken advantage of and extremely costly. As such, we updated our policy to no longer offer returns or cancellations after a 24 hour period post order for all but our Quick Ship Items.
Of course, if there's something wrong with the order, just let us know and we'll get it sorted out.
We've created this policy to help ensure a sustainable living wage for our team, continue to be able to provide great quality products, and ensure a clear experience for our customers.
For Quick Ship Items:
Any item can be returned in new/unused condition and in original packaging. Returns are accepted within 30 days of delivery. Quick Ship Items can be returned in new/unused condition and in original packaging. Returns are accepted within 30 days of delivery. Returns or exchanges of these items will have a 35% restocking fee, and less the original shipping cost. If we provide the return label, it will be billed at cost.
Unfortunately, we are not able to accept returns at this time for international orders.
Damage happens, and we will make it right! If your order arrives damaged or defective just let us know within 14 days of delivery. Email photos of the damage along with the packing slip to firstname.lastname@example.org
Missing Items/Wrong items shipped:
If there is anything missing from your order, or if you received the wrong items, we messed up! It happens and we’d love to correct that, please accept our apology and let’s work together to make it right. In order to correct receiving a wrong item, we ask that you let us know within 30 days of delivery and we will happily get those missed/ corrected items on the way within 48 hours for in stock accessories and in under 7 business days for table legs, bed/ shelf brackets.
Shipment Lost/Never Received:
In the unlikely event that your order never arrives, we’d love to do what we can to help and support. All lost shipments need to be reported within 7 days of the marked delivery date. Orders totaling more than $500 typically require a police report filed for theft if the package tracking shows that it was delivered to the address on your order. If this has happened to you, reach out to us at email@example.com and we’ll help sort it out.
Do you offer international shipping?
We sure do! We now ship to most countries worldwide. If you do not see an option for your country/city at checkout, please let us know at firstname.lastname@example.org